How to Reach Us
Choose the support channel that best suits your needs. For urgent matters such as account security concerns, we recommend using live chat for the fastest response.
Email Support
Send us a detailed message and our team will respond within 24 hours on business days. For complex account or technical issues, email is often the most effective channel.
Live Chat
For quick questions about your account, platform features, or general enquiries, use our live chat widget available directly on the trading platform. Average response time: under 5 minutes during business hours.
Help Centre
Browse our comprehensive knowledge base with step-by-step guides, video tutorials, and answers to frequently asked questions. Available 24/7 in all supported languages.
Our Global Offices
QuantaraEX operates from strategic locations across the globe, ensuring we can serve our clients in every major timezone.
Global Office
Marina View, Singapore
Asia-Pacific
γ100-0005 Tokyo, Chiyoda City, Marunouchi, 1 Chomeβ8β1 12F
Americas
Melville, New York, USA
Europe
92800 Puteaux, France
Oceania
Adelaide SA 5000
Global Presence
With offices spanning Asia-Pacific, Europe, the Americas and Oceania, our teams provide local expertise and support in your timezone.
5
Locations
4
Continents
7
Languages
24/5
Coverage
Send Us a Message
Fill in the form below and our team will get back to you as soon as possible. Please provide as much detail as you can so we can assist you efficiently.
Contact Information
Before contacting us
Many common questions are answered in our FAQ section below. Checking there first may save you time and provide an instant answer to your question.
Our Response Commitments
We hold ourselves to clear service level commitments across all support channels. Here is what you can expect.
| Channel / Request | Availability | Target Response Time |
|---|---|---|
| Live Chat | Mon-Fri, 08:00 - 22:00 GMT | Under 5 minutes |
| Email Support | Mon-Fri, 08:00 - 22:00 GMT | Within 24 hours |
| Account Verification (KYC) | Mon-Fri | Within 24 hours |
| Withdrawal Processing | Mon-Fri | Within 24 hours |
| Complaint Resolution | Mon-Fri | Acknowledgement within 48 hours |
| Security Incidents | 24/7 | Immediate escalation |
Priority Handling
Security-related reports, suspected unauthorized access, and urgent account issues are escalated immediately regardless of the time or day. If you believe your account security has been compromised, contact us through any channel and include the word "URGENT" in your subject line or opening message.
Frequently Asked Questions
Quick answers to the most common questions we receive. If your question is not covered here, please use the contact form above.
How do I open a trading account?
Visit app.quantaraex.com and click 'Register'. Complete the registration form with your personal details, verify your identity by uploading the required documents (government-issued ID and proof of address), and you are ready to trade. The entire process typically takes less than 24 hours.
What documents do I need for verification?
You will need a valid government-issued photo ID (passport, national ID card, or driver's licence) and a proof of address document dated within the last 3 months (utility bill, bank statement, or official government correspondence). All documents must be clearly legible and show your full name.
How long do withdrawals take?
QuantaraEX processes withdrawal requests within 24 hours on business days. The time for funds to reach your account depends on the method: bank transfers take 1-3 business days, card refunds 3-5 business days, and cryptocurrency transfers 10-30 minutes after processing.
Is my money safe with QuantaraEX?
Yes. Client funds are held in segregated accounts at tier-one banking institutions, completely separate from company operating funds. We also provide negative balance protection, employ bank-grade encryption, and undergo regular third-party security audits.
What trading instruments are available?
QuantaraEX offers over 65 instruments across six asset classes: Forex (17 pairs), Cryptocurrencies (18 assets), Stocks (10 equities), Indices (7), Commodities (8), and CFDs (5). All are tradable from a single account.
Do you offer a demo account?
Yes. Every new registration receives instant access to a free demo account with $100,000 in virtual funds. The demo account provides access to all instruments, real-time market data, and the full suite of platform tools β identical to the live environment.
How do I reset my password?
Click 'Forgot Password' on the login page and enter your registered email address. You will receive a password reset link within minutes. For security reasons, the link expires after 1 hour. If you have 2FA enabled, you will also need your authenticator code.
What are your trading hours?
Forex markets are available 24 hours a day, 5 days a week (Sunday 22:00 GMT to Friday 22:00 GMT). Cryptocurrency markets are available 24/7. Stock and index CFDs follow the underlying exchange hours. Specific trading hours for each instrument are listed on the platform.
Complaints Procedure
We strive to provide an excellent service, but we understand that sometimes things may not meet your expectations. If you are dissatisfied with any aspect of our service, we want to hear about it so we can put things right.
To file a formal complaint, please send an email to [email protected] with the subject line "Formal Complaint" and include your account number, a clear description of the issue, and any supporting documentation.
We will acknowledge your complaint within 48 hours and aim to provide a full response within 15 business days. If we require additional time to investigate, we will keep you informed of the progress. If you are not satisfied with our resolution, you have the right to escalate the matter to an independent dispute resolution body.